Documents we may require
We want your time with us as a customer to be as trouble free as possible but we have responsibilities under our Gibraltar gaming licence and GDPR to make sure we know our customers
We need to establish that we have our customers correct name, address and date of birth.
If a customer plays with us beyond certain thresholds we also may request proof of income to satisfy our responsible gaming obligations and on rare occasions we may request a “selfie” with a corresponding photographic ID to be 100 per cent sure of identity.
It may be necessary to restrict actions on customers accounts whilst we are waiting for relevant documentation
Please find below the documents we may require and for what reason
| Proof of Identity | Proof of Address | Proof of income | Proof of Identity ownership |
| National identity card bearing a photograph of the applicant | Utility bill (gas, electric, satellite television, broadband bill) issued within the last three months | Payslip | Selfie and matching document |
| Current signed passport | Local authority council tax bill including Local Property Tax for the current council tax year | Pension | |
| Current photocard driving licence | Current driving licence (but only if not used for the name evidence) | Bank statement showing salary | |
| Residence permit | Bank, Building Society, Credit Union or An Post statement dated within the last three months | | |
| | Original mortgage statement from a recognised lender issued for the last full year | | |
| | Government tenancy or lease agreement issued in the last 3 months | | |
| | Official Income Tax Return | | |
| | Electoral Register entry | | |
| | Letter from RSA Department | | |
