Documents we may require
We want your time with us as a customer to be as trouble free as possible but we have responsibilities under our Ontario gaming licence and GDPR to make sure we know our customers
We need to establish that we have our all customers correct name, address and date of birth.
If a customer plays with us beyond certain thresholds we also may request proof of income to satisfy our responsible gaming obligations and on rare occasions we may request a “selfie” with a corresponding photographic ID to be 100 per cent sure of identity.
Other reasons why we may restrict transactions including withdrawals on a customer’s account are:
A discrepancy between the registered account holder and owner of the payment card on the account
Funds being requested to payment method other than original source
We accept our identity documents in line with the Government of Canada guidelines which can be found at
https://www.fintrac-canafe.gc.ca/individuals-individus/05-2003/3-eng
Please find below the documents we may require and for what reason
| Proof of Identity | Proof of Address | Proof of income | Proof of Identity ownership |
| Canadian Passport | Government-issued photo identification document with visible address (3 months) | Pay Stub (Payslip) | Selfie and matching document |
| Canadian Permanent resident card | Canada Pension Plan (CPP) statement within 12 months | Tax and Benefit Return (T1) | |
| Canadian Citizenship card (issued prior to 2012) | Property tax assessment issued by a municipality (3 months) | Statement of Remuneration Paid (T4) | |
| Canadian Secure Certificate of Indian Status | Provincially issued vehicle registration | Bank Statement | |
| Provincial / territorial ID cards |
Benefits statement (Federal, provincial, territorial, or municipal levels) | | |
| Provincial / territorial Driver’s Licences | Utility or Tax bill (for example, electricity, water, broadband telecommunications) | | |
| Photo identification document issued by a foreign federal, provincial or territorial government (for example, foreign driver's licence or passport) | Registered investment account statements (for example, RRSP, TFSA or RRIF) savings accounts (3 months) | | |
| | Insurance documents (home, auto, life) 12 months | | |
| | Medicare letters (3 months) | | |
| | Credit card statement | | |
| |
For a currently enrolled student, a transcript or documentation issued by a school that contains a unique reference number | | |
