Documents we may require

We want your time with us as a customer to be as trouble free as possible but we have responsibilities under our Gibraltar gaming licence and GDPR to make sure we know our customers.

We need to establish that we have our customers correct name, address and date of birth.

If a customer plays with us beyond certain thresholds we also may request proof of income to satisfy our responsible gaming obligations and on rare occasions we may request a “selfie” with a corresponding photographic ID to be 100 per cent sure of identity.

Other reasons why we may restrict transactions including withdrawals on a customer’s account are:

A discrepancy between the registered account holder and owner of the payment card on the account
Funds being requested to payment method other than original source

Please find below the documents we may require and for what reason:

Proof of Identity	Proof of Address	Proof of income	Proof of Identity ownership
National identity card bearing a photograph of the applicant	Utility bill (gas, electric, satellite television, broadband bill) issued within the last three months	Payslip	Selfie and matching document
Current signed passport	Local authority council tax bill for the current council tax year	Pension
Photocard driving licence	Current driving licence (but only if not used for the name evidence)	Bank statement showing salary
Residence permit	Bank, Building Society, Credit Union or Credit card statement dated within the last three months
	Original mortgage statement from a recognised lender issued for the last full year
	Government tenancy or lease agreement issued in the last 3 months
	Official Income Tax Return
	Electoral Register entry
	Letter from Health Service