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Responsible Gambling and BetVictor

Overview

BetVictor would like you to enjoy your gambling experience. We recognise the need for a responsible attitude towards gambling and we have in place a number of measures to promote and ensure responsible gambling.

We genuinely want our customers to have a great time on our site but not at the expense of other areas of their life so if ever you feel your gambling is not fun anymore please contact us via chat email or phone to discuss and one of our team will be available 24/7


Problem Gambling Check List 

  • Do you stay away from work or studying in order to gamble?
  • Do you gamble to escape from boredom or unhappiness?
  • When gambling and you run out of money, do you feel lost and in despair and need to gamble again as soon as possible?
  • Do you gamble until all your money is lost?
  • Have you ever lied to cover up the amount of money or time you have spent gambling?
  • Have you ever lied borrowed or stolen to maintain betting habits?
  • Are you reluctant to spend gambling money on anything else?
  • Have you lost interest in your family, friends or hobbies?
  • After losing, do you feel you must try and win back your losses as soon as possible?

The more yes answers you have to these questions the more likely it is that you have a gambling problem.

If you are concerned about your answers please look at the following sections for help with your gambling:

Setting Limits

Self Exclusion

Taking Time Out


Organisations That Can Help 

  1. Gamcare: www.gamcare.org.uk 0808 8020 133
  2. Gamblers Anonymous: www.gamblersanonymous.org.uk 08700 50 88 80

Self Exclusion 

Self Exclusion is for customers who would like help to prevent them gambling. Self-Exclusion has been designed to allow players to close accounts where needed and receive our support to prevent any bets being placed during the designated time period.

At the end of the exclusion period we will require telephone confirmation from you before we allow you to operate an account with us and following receipt of your instruction we will leave at least 24 hours before opening to give you a chance to reconsider your decision, if during this 24 hour period you change your mind you have the opportunity to self-exclude again.

Customers who make use of our self-exclusion policy will have their account closed and BetVictor will make every effort to prevent new accounts being opened by that customer for a minimum period of 6 months. Any customer wishing to be prevented from using his/her account should always use the self-exclusion facility as accounts closed through other means may be re-opened at the discretion of BetVictor.

It is easiest to use the form but if you prefer to email an exclusion request please be sure to use the email registered on your account so we can action your request as quickly as possible.

Self exclusion form


Setting Limits 

Deposit Limits

It helps some customers to be able to set a limit on the amount they can deposit in to their BetVictor account over a certain time period. The deposit limit facility allows you to limit the amount of money that you are able to deposit in to your account either daily (00:01:00 GMT to 00:00:59 GMT the subsequent day) or weekly (Monday 00:01:00 GMT to 00:00:59 on the subsequent Monday GMT). These amounts maybe reduced at any time, a reduction of your limits will be implemented immediately. An increase in your deposit limits will only be implemented 24hours after the request is made.

You are able to set your deposit limits either when registering your account on the registration page or if you are an existing customer by going to "My Account" "Settings and limits".

This will also show you the remaining amount available to deposit and will show any pending increases you have requested.

Deposit limits are automatically set to No Limit if you do not request a daily or weekly limit.

Customers can have accounts across more than one brand on the same software, in the event that a customer requires a limit to carry across more than one brand, limits must be placed on every account individually to the required total deposit limit.

Please note: Deposit limits are set to the individual account number and not your payment method. In the event of a customer creating a duplicate account and not setting up deposit limits the customer shall be liable for any deposits on the account.

Keeping Track of Time

It is important that you keep track of the amount of time you are spending gambling. We would recommend that you take a note of the time you start gambling and keep an eye on the clock on your computer/phone to make sure that you aren’t spending more time than you should gambling.

We strongly advise that you keep your device clock enabled whilst gambling so you can easily refer to it, another way to remind yourself how long you have been on line may be to utilise an online stop watch or timer to give an indicator when a certain time period has elapsed.


Taking Time Out 

You may feel in control of your gambling but would like a break to consider your gambling or maybe you are in the middle of a busy time and don’t want to spend time or energy on gambling. If this is the case a time out period may help you.

A time out period is set and controlled by you, so if you want to re-open your account at any point you can do so, if you think you have a gambling problem then you should also consider self exclusion so we can help you with preventing future gambling within set periods

During a time out period we will stop contacting you with marketing offers and we will not open your account until we receive your instructions

It is also possible to restrict access to certain products on our website for a period of time: again this facility is controlled by you and is applied to your account rather than on an individual basis, if you would like to discuss this further or request a restriction by product please contact “live chat” for more information.

Another way of taking some time away from on line gambling is to put a “blocker” on your computer two well known ones are Gamblock (www.gamblock.com) and Betfilter (www.betfilter.com)

A time out may not be the most appropriate option if you think you have a gambling problem.If this is the case then you should also consider self exclusion so we can help with preventing future gambling within set time periods to allow you time to take a complete break and consider you're gambling.


Staff Training 

All of our customer facing teams are trained in responsible gambling and have regular refresher courses; any exclusion requests are given high priority and will be actioned as soon as possible.

The team will try and help with any queries you may have and on occasion may check that a customer is comfortable with their level of gaming, in certain circumstances they may prevent a customer continuing to play with us in accordance with our Terms and Conditions


Preventing Under Age Gambling 

It is illegal for anybody under the age of 18 to open an account or to place a bet with BetVictor. We take our responsibilities in this area very seriously and undertake a number of steps to verify our customers are over 18. If we are unable to confirm a customer’s age we will suspend all customers’ accounts until we are able to ascertain the account holder is definitely over 18.In some circumstances documents will be required.

Anyone under the age of 18 found using this site will have winnings forfeited and the account will be closed with immediate effect.

We also advise that if your computer is used by children that you keep your account number/username confidential and you may wish to make use of parental control software such as "netnanny" (www.netnanny.com) or "cybersitter" (www.cybersitter.com).

Gamcare offer specialist advice to young people between 12 and 18 on their Big Deal website


Friends And Family 

Sometimes gambling can have a negative impact on the family and friends of a problem gambler which may lead to need for support for those people close to the problem gambler.

If you are in this situation you may well need help as well to try and be there to support your friend or family member, Gamcare can provide support in these circumstances and help you to cope with the difficulties you may encounter.


*Please note that BetVictor takes no responsibility for the performance or quality of the software suggested on this page but not supplied by ourselves

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