Information collected and how it is used
When you open and subsequently use your BetVictor account, specific data is collected, such as: Name, address, age, email address, telephone number etc, which is collected for the purposes of:
- Recording transactions on your account
- The management of your account
- Security (including customer identification)
- Customer Profiling
- Customer relationship management and marketing
Where contact with our offices is made by telephone, we record all conversations for security purposes. These recordings are the property of BetVictor and are not made available to any third party except any arbitration service to which we subscribe.
Opting in and out of Promotional Communications
Upon opening your account you will be given the option to Opt-in to any promotional communications. If at anytime you wish to change this request you can do so by emailing firstname.lastname@example.org calling +350 2000 6700, putting your request in writing to BetVictor, Leanse Place, 50 Town Range, Gibraltar or by simply going to 'My Account' then 'Settings' and tick or untick the relevant boxes. Please note, when opting out, whilst every endeavour will be made to ensure you do not receive any further communication, please allow 28 days for this request to be processed.
Changing your personal details
It is your responsibility to input Your Contact Details correctly and notify BetVictor of any changes. You may update Your Contact Details from time to time through the "My Account" management page on the Website or by contacting Customer Services.
International Transfers of Data
It may in certain circumstances be illegal to transfer any personal data outside of the EEA. However, when using the internet to collect and transfer data, the exact path of data transmission is unknown and could therefore be transferred outside of this area.
Disclosure to third parties
From time to time we disclose data to third parties for the purposes of direct mailing, emailing, database management and card processing and security checking or investigation on our behalf or for compliance with lawful requests. Where this is purely for statistical use/analysis this disclosure does not include personal data. Other information is disclosed only to the extent required to enable the necessary functions to be undertaken. We remain responsible for the actions of third parties to whom we disclose data.
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you against appropriate third party databases. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. This is done to confirm your identity, a credit check is not performed and your credit rating will be unaffected
The security and accuracy of your data
All of the data collected is stored in a secure and protected environment and is correct as it is provided. You are entitled by law to have a copy of the data recorded (subject to a £10 administration charge) and to have any errors corrected. All reasonable steps will be taken to ensure that any processing of your data will adhere to the strictest standards of security and accuracy. Disclosure of your personal data will only take place in accordance with applicable laws. Such disclosure will primarily be to other BetVictor companies, BetVictor business partners and consultants, and suppliers (e.g. card processing organisations) that are engaged to carry out financial or other processing on our behalf. It is not our policy to sell your information to any third party.
Our analysis of the transactions that are recorded in your account is primarily for the purposes of:
- Identification of promotional or targeted communications that we believe would be of interest to you
- Trading and operational security